We at Eco Cycles have spent years riding, building, and repairing E-bikes. We also provide various support services for International E-Bike Parts Dealers who have Customers in North America - so rest assured you are in good hands with experienced support.
To file a Warranty Claim or for Extended Support - Contact Us at firstname.lastname@example.org
Note: Generally we do not use the phone line for the return or warranty process, as we need to record a paper trail to maintain protocol when addressing these issues.
Eco Cycles Comprehensive Warranty and Extended Support Plan
- 90 Day Warranty on all E-Bikes, Motors, Batteries, and Parts.
- We ship you the part or replacement deemed necessary per diagnosis. We will provide you with instructional support for the repair(s) as needed.
- If you wish, or if a remote diagnosis cannot be made, we will cover parts and labor, and you cover shipping to and from our location in Nashville, TN for servicing.
- After your 90 Day Warranty, we are happy to offer you Extended Support, with continued access to our Warranty Line, and 10% off on any parts needed for repair and/or service fees.
- Upgraded/Extended/Modified/Alternate Warranty Plans may be offered or included on various items as well, in which case those terms override the Standard Warranty described herein.