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WARRANTY

     To file a Warranty Claim or for Extended Support - Contact Us at warranty@eco-ebike.com

Note: Generally we do not use the phone line for the return or warranty process, as we need to record a paper trail to maintain protocol when addressing these issues.

Eco Cycles Comprehensive Warranty and Extended Support Plan

  • 1 Year Warranty for E-Bikes.
  • 90 Day Warranty for Motors, Batteries, and Parts.
  • Upgraded/Extended/Modified/Alternate Warranty Plans may be offered or included on various items as well, in which case those terms override the Standard Warranty described herein.
  • We ship you the part or replacement deemed necessary per diagnosis. We will provide you with instructional support for the repair(s) as needed.
  • If you wish, or if a remote diagnosis cannot be made, we will cover parts and labor, and you cover shipping to and from our location in Nashville, TN for servicing.
  • After the Standard Warranty Period (1 Year for E-Bikes, 90 Days for Motors, Batteries, and Parts), we are happy to offer you Extended Support with 10% off on any parts or service.

 

         With E-Bikes in general, but especially with D.I.Y. conversions, it is important to proactively learn some of the basics involving the electric technology, as well as bicycle maintenance. To assist you, we have various PRODUCT DOCUMENTATION for installation/manuals/diagrams, etc., ECO CYCLES INSTRUCTIONALS for our own tips/tricks/mods/repairs, etc., third party RESOURCES such as reviews/forums/informative websites/etc., and FAQs for some possible quick fixes/answers/direction, etc. As always, feel free to CONTACT US if you need direct correspondence concerning your matter at hand.

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